Managed Services

Microsoft Platforms Management and Support

Khanya Africa Networks is an accredited Microsoft reseller and environment support partner. We service our clients that require professional administration and management of hosted and inhouse infrastructure systems. These systems include; Hypervisor, Operating Systems; Messaging Services (emails); Directory Service; File and Print Services; Security and Patch Management.

Service Centre Management

Our Service Centre provides a Single Point of Contact for the monitoring of instrumented technology, the control and management of incidents and requests for service, and how any resulting changes to the ICT environment are controlled, recorded and reported. We host a helpdesk that consists of skilled staff providing remote support to end-users via remote tools.

ICT Hardware Support

Our ICT Hardware Service gives end-users direct access to some of the top country skills within the personal computing and Microsoft space and provides for the following aspects of day to day operational support:

 

• Operating system support and maintenance

• Application support (Microsoft Office)

 • E-Mail client support

• Antivirus support

• Specialized application support (on defined applications)

• Basic networking support

• Printer configuration and support

• Hardware fault diagnosis

• End-user guidance and support

• IMACD services for day to day physical changes in the environment

• On-site facilitation of third-party service providers